What is Ave Access?

Ave Access is a support service specializing in travel formalities. We help travelers complete, verify, and submit their Electronic Travel Authorization (eTA) applications and other official forms for more than 35 destinations.

Is the AVE (or eTA) mandatory for travel?

Yes, in most countries such as Canada, the eTA (Electronic Travel Authorization) is mandatory for visa-exempt travelers. It is required before boarding a flight to the country concerned.

What is the difference between Ave Access and the government website?

Ave Access is not a government website.

We offer a private assistance service: verification of your information, correction of errors, personalized support, and follow-up on your case to ensure a quick and error-free response.

What are the advantages of using Ave Access?

• Complete verification of your application before submission.
• Automatic correction of common errors.
• Responsive customer support 7 days a week.
• Multilingual support.
• Support until you receive your authorization.

How long will it take to receive my AVE?

The processing time varies depending on the authorities in the country concerned, but in most cases, you will receive your authorization within 24 to 72 hours.

We will notify you by email as soon as a response is available.

Can I travel without an eTA?

No. The AVE is mandatory before departure. Without this authorization, you may not be allowed to board your flight.

What should I do if my eTA application is denied?

If your application is refused, our team will help you understand the reason for the refusal and advise you on the possible steps you can take, including applying for a standard visa at the relevant consulate or embassy.

Is my information secure?

Yes. Ave Access uses SSL security protocol and complies with international privacy standards. Your personal data is encrypted and never shared with unauthorized third parties.

Can I modify my request after submitting it?

If your file has not yet been submitted to the authorities, we can make the necessary corrections. Contact our support team as soon as possible so that we can take action quickly.

How can I contact Ave Access support?

You can contact us at any time via our contact form available on the website, or directly by email at [email protected].

Our team will usually respond within 24 hours.

Can I submit a request for several people at once?

Yes. You can submit multiple requests at the same time (family, group, colleagues). Our team will review each application individually to avoid any errors.

How do I know if my eTA application has been submitted successfully?

Once your application has been validated and forwarded to the authorities, you will receive a confirmation email containing your file number. You will then be notified automatically as soon as the authorization has been approved or if additional information is required.

What should I do if I do not receive my eTA by email?

Sometimes the message ends up in the “Spam” or “Junk Mail” folder.

If you cannot find it, please contact our customer service department with your full name and the email address you used when submitting your request, and we will resend the document immediately.

Is my AVE valid for multiple trips?

Yes. Once approved, the eTA is valid for up to 5 years (or until your passport expires).

During this period, you may enter and leave the country as many times as necessary, as long as your passport remains valid.